Develop and drive the strategy and roadmap of Twilio’s phone number products, taking into account Twilio’s global growth strategy, regulatory needs, and scalable operations that make our customers successful on Twilio
Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction and market opportunities
Launch innovative phone number products from the infrastructure layer up and lead critical new initiatives for Twilio that open up new markets
Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value
Manage a global team of product managers and mentor them to succeed in building and executing to the vision

Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers
Experience growing a team of product managers
Experience with highly technical, multi-workstream product launches; distributed systems experience a plus
You can translate between the technical details, customer problems, and business impact of the team’s work
You are a strong communicator. From pitching to our leadership team on what customers need to see from our products, to developing a spec for a feature with a partner, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions.
You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships.
You can build highly leveraged products that can be used as the cornerstone for customers and internal teams alike.
You’re not shy about diving in deep with engineering, sales, legal, or the customer.
You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases
BS in Computer Science, Engineering, or equivalent practical experience

Director, Product Management

Key skills