Global People Operations Manager

Role Overview

• Own and oversee end‑to‑end global people operations processes across the full employee lifecycle, including onboarding, offboarding, global transfers, job changes, and contract governance.
• Ensure a seamless, compliant, and high‑quality employee experience across all LMAX Group locations.
• Standardise processes across regions where possible and introduce scalable frameworks to support future growth.
• Continuously review, refine, and automate processes to drive efficiency, reduce risk, and deliver operational scalability.
• Lead cross‑functional operational improvements in partnership with Legal, Compliance, Finance, TechOps, and Global People Partners.
• Ensure full compliance with local employment legislation, FCA/financial services regulatory expectations, internal controls, and audit standards across all jurisdictions.
• Lead and coordinate global audit preparation and responses for all People function–related requirements.
• Translate regulatory and legal requirements into clear, practical, and globally consistent policies and processes
• Own the development, implementation, and maintenance of global people policies, handbooks, and procedural frameworks.
• Maintain accurate, audit‑ready documentation and records in line with regulatory and internal governance requirements.
• Identify operational risks and implement mitigating controls across countries.
• Oversee global benefits administration, ensuring accurate enrolment, renewals, vendor coordination, and programme governance.
• Manage relationships with benefits providers, brokers, and third‑party vendors to ensure service quality and cost‑effectiveness.
• Ensure all benefits programmes remain compliant with local regulatory requirements across regions.
• Support benchmarking, annual renewals, and communication of benefits to employees to drive understanding and engagement.
• Partner with Finance and Payroll to ensure accurate reconciliation, reporting, and operational controls.
• Lead all aspects of global mobility, including visas, right‑to‑work compliance, relocation, immigration, and cross‑border assignments.
• Partner with legal and external advisors to ensure compliant employee movement across regions.
• Act as the global system owner for the HRIS and people operations technology suite.
• Ensure data accuracy, security, and integrity across all systems and platforms.
• Lead system enhancements, integrations, automation initiatives, and governance workflows.
• Produce high‑quality people analytics, dashboards, and insights to support data‑driven decision‑making.
• Partner with senior leaders globally to enable operational planning and deliver a consistent, people‑first culture.
• Collaborate with regional People Partners to ensure local compliance while maintaining global alignment.

Requirements

• Extensive experience in a People/HR Operations role, ideally within financial services, fintech, or another highly regulated global environment.
• Good knowledge of UK employment law, with experience supporting people operations across multiple international jurisdictions highly desirable.
• Exceptional attention to detail, with a strong governance, controls, and risk‑management mindset.
• Experience owning HR systems and managing people data, including accuracy, data integrity, and reporting.
• Strong stakeholder‑management and influencing skills, with the ability to partner effectively with senior leaders across regions.
• Exposure to global mobility, including visas, right‑to‑work compliance, relocations, or international payroll coordination.
• Experience managing global employee benefits programmes, including vendor management, renewals, benchmarking, and ensuring local compliance.

Benefits

• 25 days of holiday
• Bonus
• Pension contribution
• Private medical, dental, and vision coverage
• Life assurance
• Critical illness cover
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days
• Give as You Earn initiative
• Learning and development programs
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Season Ticket Loan