Actively improve the customer experience;
Work with clients and their employees to identify problems and advise on the solution;
Recreate, troubleshoot and independently investigate reported issues;
Collaborate with development teams, identify errors and report bugs via internal helpdesk;
Master the support channels: Ventrata Chat, Slack and Helpdesk;
Help with client onboarding and uploading data to our systems;
Supporting internal teams with tasks beyond the job description.

You are looking for a huge challenge;
You are interested in technology, you are curious about systems, software and hardware, and you are a fast learner;
You are open-minded person always looking for feedback and ways to improve;
You take pleasure and pride in your work;
You do wanna grow with the company;
You have excellent communication and interpersonal skills;
B2 English & Italian mandatory;
Analytical mind and problem-solving attitude;
Ability to effectively describe and document issues;
Attention to detail;
Ability to work independently and as a part of a team.

Work from anywhere – remotely or from our offices in Brno and Lisbon.
Higher compensation rates for collaboration during national holidays.
Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile.
Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work.
Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity.
Join our occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening.
We’re a group of motivated, curious, and international collaborators who enjoy what we do.

Technical Support Specialist, B2B, Italian

Key skills