Act as the primary architect for high-profile international sports brands, steering their growth within the marketplace ecosystem.
Define and drive the commercial roadmap, ensuring every strategic milestone is backed by the necessary technical infrastructure.
Deep-dive into complex technical setups to understand bottlenecks and drive feature improvements.
Analyze accounts, proactively recognize market trends, and develop solutions for customers.
Design sophisticated KPI dashboards and lead Quarterly Business Reviews (QBRs) that translate complex data into actionable strategies.
Act as the 'calm center' during high-pressure escalations, providing structured solutions and maintaining stakeholder confidence.
Function as a 'translator' between commercial goals and technical execution, collaborating with product and engineering counterparts.

4+ years of experience in Key Account Management, E-commerce, or Marketplace management, preferably within the sports or lifestyle sector.
Proven track record of staying composed and highly organized in high-pressure environments.
Entrepreneurial mindset and a 'hunter' instinct for identifying untapped potential within existing enterprise accounts.
Familiarity with technical subjects such as APIs, data feeds, and platform logic.
Ability to command a room of C-level executives and tailor messages perfectly to the audience.
Thrive in agile, collaborative setups and know how to influence internal stakeholders.
Fluent in English (written and spoken); German is a strong asset but not a dealbreaker.

Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
You’ll be given various learning and development opportunities to enhance your professional development
Flexible working hours, home office options
27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
We’ll help you commute to the office with zero emissions: through a rented company bike or by charging your electric car at our e-charging station
Access to additional German or English classes to improve your language skills
Visa support for our foreign employees relocating to Germany
A variety of health offers to support your well-being, as well as free beverages and fruits

Senior Success Manager – Flagship Accounts

Key skills