About this role

The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of these department(s)
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Meeting regulatory compliance requirements
Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies

Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
Required Certifications: Certified Revenue Cycle Representative (CRCR) certification, Certified Healthcare Access Manager (CHAM) certification

Patient Access Manager

Key skills