Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation.
Capture and simplify business requirements directly within ServiceNow and curate a prioritized product backlog.
Proactively analyze current processes to address inefficiencies and design optimal future-state workflows that utilize automation.
Collaborate with the Platform Architect to transform long-term strategy into actionable user stories.
Serve as the primary liaison between business and development teams, ensuring all parties agree on acceptance criteria.
Act as a Scrum Master or core contributor, driving cross-functional collaboration and facilitating negotiations to resolve issues.
Serve as the Subject Matter Expert (SME) for all active modules and identify in-platform enhancements to improve user experience and ensure adherence to documented processes.

Proven experience on ServiceNow, Salesforce, or similar building management systems/CRM.
Experience in the data center or REIT industry is preferred.
Proficiency with the ServiceNow platform and Enterprise product suite, along with knowledge of the ITIL service management framework.
Solid experience with Agile/Scrum methodologies, including project ceremonies and artifacts.
Exceptional critical thinking and structured problem-solving skills, with a proven ability to perform impact, gap, and cost/benefit analyses.
Excellent technical writing and verbal communication skills; able to articulate complex concepts to both technical and executive audiences.
A Bachelor’s degree in Engineering, IT/IS, or a related field (or professional certification).
A ServiceNow System Administration Certification is highly desired.

Competitive Compensation: Salary and benefits aligned with your experience.
Work-Life Balance: Flexible work options and alternative work arrangements to support your personal needs.
Health & Wellness: Comprehensive health, wellness, and retirement plans.
Growth: Opportunities for continuous learning and professional growth within a global organization.

Business Analyst

Key skills