Collaborate with business units to gather, document, and validate functional and technical requirements.
Analyze existing processes to create “as-is” and “to-be” models, identifying inefficiencies and recommending improved workflows.
Facilitate workshops, interviews, and working sessions to capture detailed business needs.
Conduct data analysis to uncover insights, trends, and root causes that support informed decision-making.
Develop user stories, functional specifications, BRDs, FRDs, acceptance criteria, process flows, use cases, wireframes, and traceability matrices.
Support testing efforts by developing test cases, validating test data, coordinating UAT, and ensuring that delivered solutions meet requirements.
Maintain requirements traceability and alignment with organizational readiness and change-management initiatives.

Bachelor’s degree in Business, Computer Science, Finance, or related field (or equivalent experience) preferred.
3–5 years of experience as a Business Analyst in technology, insurance, or financial services.
Experience with requirements management and collaboration tools (e.g., Jira, Confluence, Azure DevOps, Smartsheet, Visio, Lucid chart, or similar platforms)
Working knowledge of SQL or data validation tools preferred.
Experience in insurance, health, or financial services strongly preferred.

Business Analyst

Key skills