Business Analyst II

Omnicell Specialty Pharmacy Services is seeking a Salesforce Analytics-focused Business Analyst II to join their Sales Analytics team. This role involves leveraging Salesforce Analytics to drive insights and decision-making, optimizing reporting and data visibility within the CRM ecosystem to enhance sales effectiveness and efficiency.

Responsibilities:

• Serve as the primary point of contact for Salesforce Analytics, including reporting, dashboards, data models, and analytics configuration within Salesforce
• Act as a Salesforce Analytics expert, driving best practices in reporting, dashboards, and data visualization within the CRM
• Design, develop, and maintain Salesforce reports, dashboards, and analytics solutions to support sales performance and decision-making
• Lead and participate in CRM enhancement, customization, support, and maintenance projects with a strong emphasis on analytics and reporting
• Design and implement CRM and analytics solutions using standard Salesforce configuration and established best practices
• Work with Leadership, Analysts & SMEs to identify analytics, reporting, and data insight requirements
• Develop, implement, and maintain new and existing CRM data analysis and reporting systems, with a focus on scalability and usability
• Assist with the design, development, and implementation of CRM architecture with a strong emphasis on data structure and analytics readiness
• Gather requirements for system implementations/enhancements and represent Sales’ analytics and reporting needs
• Elicit requirements using interviews, document analysis, workshops, business process descriptions, use cases, and workflow analysis
• Establish and implement standards and strategies for Salesforce data management, lifecycle, governance, and quality
• Continuously improve existing analytics approaches by identifying opportunities to transform business practices into data-driven solutions
• Improve productivity by identifying gaps in reporting, analytics, tools, and processes and recommending enhancements
• Maintain a strong focus on continuous improvement in customer satisfaction, Sales processes, and analytics/reporting capabilities
• Assist with sales forecasting by leveraging Salesforce analytics, reporting, and supporting data systems
• Gather information from the sales team and independent representatives to support forecasting and pipeline visibility
• Create executive-level dashboards and reports to support strategic sales direction and decision-making
• Analyze and communicate key metrics and drivers of Sales performance (historical, budget, forecast, strategic plan)
• Provide timely, relevant, and accurate analysis to support decision-making and strategic planning
• Analyze key drivers and metrics vs. historical performance, budgets, forecasts, and strategic plans and communicate results to leadership
• Utilize financial and analytical models that incorporate key business drivers and performance indicators
• Communicate analytical results verbally, in writing, and via presentations to all levels of management
• Execute Sarbanes-Oxley policies related to Salesforce and adhere strictly to compliance standards
• Other duties as assigned

Requirements:

• Bachelor's Degree
• 3+ years of experience in Salesforce CRM analytics, reporting, business intelligence, or data analytics
• 2+ years of hands-on experience with Salesforce.com, with a strong focus on reporting and analytics
• Proven experience building Salesforce dashboards, reports, and data-driven insights
• Ability to work independently: Coordinate efforts with analytics team members, Interact with project stakeholders, Take responsibility for execution and timely delivery, Collaborate with teams to design solutions and troubleshoot issues
• Strong expertise in Salesforce reporting, dashboards, and analytics frameworks
• Understanding of complex business applications, data modeling, and relational databases
• High tolerance for ambiguity and ability to bring structure through data and analytics
• Proactive, curious mindset with a strong focus on continuous improvement
• Ability to translate business requirements into analytics and reporting solutions
• Self-reliant in researching Salesforce capabilities and technical solutions
• Strong verbal and written communication skills; ability to present insights to leadership
• Business acumen with the ability to leverage analytics to drive performance
• Salesforce Certified Platform Administrator (ADM-201) and/or advanced Salesforce certifications (e.g., Advanced Admin, CRM Analytics)
• Experience with Salesforce Analytics tools (e.g., CRM Analytics / Einstein Analytics)
• Experience with Tableau and/or Power BI (nice to have, not primary focus)
• Experience in the healthcare industry
• Knowledge of business intelligence tools including Salesforce CRM Analytics (preferred), Tableau, and/or Power BI
• Working knowledge of Six Sigma tools and processes