Senior Customer Growth Solution Architect

Role Overview

• Work with sales and channel teams to support pre-sales efforts, articulate the value proposition of Tricentis Sealights, and accelerate deal closure through technical validation.
• Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization, addressing customer pain points and business needs.
• Lead discovery calls to assess customer topology, identify challenges, and architect the most suitable Tricentis SeaLights solution based on their environment and objectives.
• Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems, guiding customers through best practices, troubleshooting, and performance optimization.
• Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution, ensuring a smooth integration into their DevOps ecosystem.
• Provide ongoing guidance, respond to customer inquiries, troubleshoot reported issues, and gather feedback to drive continuous improvement.
• Design customer-specific strategies that drive successful adoption, demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments.
• Partner with enterprise customers to define and implement test optimization strategies, ensuring alignment with business goals and software development processes.
• Engineer creative solutions for technical and process-related challenges, working within enterprise constraints to drive successful outcomes.
• Contribute to the development and refinement of best practices, frameworks, and methodologies for scalable and repeatable customer success.
• Act as a coach and mentor for individual contributors within Professional Services and Customer Success, fostering knowledge-sharing and skills development.
• Work with Product, Engineering, and Customer Success teams to provide customer feedback, influence roadmap decisions, and enhance overall user experience.
• Represent Tricentis as a trusted advisor in industry discussions, webinars, and customer workshops, positioning the company as a leader in software quality intelligence.

Requirements

• 3-5 years of experience in Professional Services, Solutions Architecture, or Technical Consulting, preferably within enterprise software.
• Deep understanding of DevOps, CI/CD, test automation, and software quality practices.
• Familiarity with containerization & cloud platforms (Docker, Kubernetes, AWS, GCP, Azure).
• Hands-on experience with one or more programming languages: Java, JavaScript, Python, .Net, or GOLang.
• Familiarity with modern DevOps tools (Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, etc.).
• Ability to design, present and execute complex implementation strategies for enterprise customers.
• Strong presentation and storytelling skills with experience delivering executive briefings and technical demos.
• Experience working in SaaS environments and engaging with enterprise customers at scale.

Tech Stack

• AWS
• Azure
• Cloud
• Docker
• Google Cloud Platform
• Java
• JavaScript
• Jenkins
• Kubernetes
• Python

Benefits

• Market competitive salary + success-oriented commission / bonus
• Supportive and engaged leadership team.
• Career path and professional & personal development.
• 401(k) / pension plan, full benefits package available.
• Hybrid work environment.
• Personal and professional development.
• And more!