Analyze current customer accounts, establishing cross-sell/account rounding opportunities.
Develop and maintain relationships with key decision-makers on existing accounts to deepen client engagement and identify potential referrals.
Generate new business leads based on lost accounts, industry listings, networking, and referrals.
Maintain accurate records of sales activities, customer interactions, and pipeline opportunities.
Collaborate with marketing and advertising teams to develop and implement effective sales campaigns.
Manage a portfolio of lost accounts-identifying reasons for the loss and developing strategies to win back business.
Stay up to date with industry trends and changes in insurance policies and regulations.
Review in-force policies for current clients, ensuring forms, endorsements, policy changes, billing, and other data are accurate in our agency management system.
Follow up with clients regularly to ensure customer satisfaction and identify opportunities for cross-selling or upselling.
Working with insurance company underwriters to receive timely and accurate quotes.
Preparing renewal presentations + binding/reissuing policies.

Bachelor’s degree in Risk Management or Business with 5+ years of experience; or Masters Degree with 3 years related experience.
Proven capabilities in marketing-related duties with an understanding of multiple rating platforms through national and regional insurance carriers.
Preference is given to applicants with retail agency experience.
Excellent communication, presentation, and negotiation skills.
State P&C and/or surplus line license is required.
Accredited Advisor in Insurance (AAI), Certified Insurance Counselor (CIC), or Associate in Risk Management (ARM) a plus.
Microsoft Office
Content Development
Outside Sales
External Communications
Account Management
Business Development
Data Entry
Insurance Industry Knowledge

Business Development Specialist

Key skills