Key skills
Communication
About this role
Role Overview
- Translate business strategy into business architecture artifacts (capability maps, value streams, operating models).
- Identify capability gaps, dependencies, and opportunities to enhance business and experience outcomes.
- Recommend where business investments will deliver the strongest impact.
- Collaborate with UX designers to define and maintain business capability models that reflect user needs and desired outcomes.
- Ensure capability roadmaps incorporate both business priorities and experience design insights.
- Co-create business and functional requirements with UX designers to ensure both perspectives are reflected in solution designs.
- Use journey mapping, service blueprinting, and experience mapping to validate requirements and identify gaps.
- Contribute to capability roadmaps that integrate strategy, experience insights, dependencies, and transformation milestones.
- Establish consistent processes for capability and experience review, documentation, and cross‑functional alignment.
- Partner with UX designers to lead persona‑centric discovery, journey mapping, and experience framing.
Requirements
- Bachelor’s degree (BS/BA) desired in Computer Science.
- 5+ years of related experience.
- Certification is required in some areas.
- Experience with business architecture, capability modeling, and strategy‑to‑execution alignment.
- Proven ability to collaborate with UX designers and integrate experience insights into requirements and solution design.
- Strong analytical, facilitation, and communication skills.
- Ability to influence across functions without direct authority.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone