Lead ServiceNow Engineer – Integrated Risk Management, IRM

Role Overview

• Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
• Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
• Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
• Maintain shared dashboards and reporting data sources used by business stakeholders
• Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM
• Partner with business product owners to convert requirements into high‑quality technical designs aligned to OOTB best practices.
• Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.
• Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
• Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).
• Contribute to reusable components, coding standards, and configuration governance for the IRM domain.
• Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for Guardian
• Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge.
• Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.
• Build working relationships with ServiceNow product managers and solution architects to advocate for Guardian’s needs.
• Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.
• Provide thought leadership on how ServiceNow IRM can advance Guardian’s risk management maturity.
• Help shape long‑term technology strategy for ERM, BCM, and TPRM solutions.

Requirements

• 10+ years of experience configuring and integrating enterprise SaaS platforms
• 5+ years of hands-on ServiceNow development or advanced administration
• Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
• Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules.
• Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
• Proven experience creating reports and dashboards for business stakeholders
• Ability to work with business leaders and convert requirements into scalable technical designs
• Strong communication skills and comfort working across technical and business teams
• Strong understanding of data governance, performance tuning, and system security.
• Experience leading technical troubleshooting and platform improvement initiatives.
• Strong communication, stakeholder partnership, and mentoring skills.
• Bias for automation, simplification, and continuous improvement.

Tech Stack

• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Skill-building opportunities
• Leadership development programs
• Philanthropic opportunities