Serve as the main point of contact for clients within your assigned book of business
Facilitate seamless communication across departments to provide efficient solutions to client issues
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments
Understand and react to the competitive landscape
Document all customer interactions and maintain accurate records in our CRM
Adapt to changing priorities and provide support in unexpected situations
Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business

College degree or equivalent professional experience
2-3+ years in a customer focused, industry specific, or account management position; preferred
Superior communication skills, able to clearly articulate ideas and concepts
Intermediate knowledge of both Microsoft Office and Google Suite products
Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred
Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment
Ability and willingness to travel to or within assigned region, roughly 50% of the time every month

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Key Account Executive

Key skills