Execute against a variety of digital/technology product initiatives spanning all stages of a product's lifecycle
Collaborate with business and technical teams to troubleshoot and resolve issues affecting customer experience
Report to Director, Digital and Technology in the Digital Marketing division
Define product backlog items that ladder up to epics and ensure backlog is visible, clear and prioritized
Identify, track, and mitigate product dependencies
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Grow knowledge of how and when to leverage design thinking, into the process for a flexible hybrid methodology that fits the team, product, and customer
Train customers on new product features, partnering with stakeholders

Demonstrated experience providing customer-driven solutions, support or service.
Solid knowledge of the technology industry, including current and emerging digital solutions and trends, as well as data science space.
Solid knowledge of agile methodologies, managing data and tech solutions, industry standards and best practices.
Solid knowledge and understanding of the market, users, and landscape of digital products and applications.
Demonstrated verbal and written communication skills with ability to transfer knowledge.
Demonstrated experience fostering a collaborative and cross-functional team environment.
Demonstrated experience applying critical thinking to the analysis of opportunities and making recommendations accordingly.
Demonstrated experience being results-oriented with a bias for action, meeting deadlines with attention to detail, accuracy, and follow-through.

Digital and Technology Product Owner

Key skills