Lead the strategic design, implementation and continuous development of Manulife Bank’s anti-fraud oversight framework, aligned with Canadian regulatory requirements and the enterprise anti-fraud strategy.
Oversee and challenge fraud risk and control assessments across product lines, identifying emerging threats including synthetic identity fraud, scams, account takeovers, and third-party fraud.
Provide subject matter expertise, guidance and advice to the Bank in the support of projects and initiatives.
Evaluate the effectiveness of fraud controls, including authentication, monitoring, and detection technologies; provide strategic recommendations to senior leadership.
Act as a senior escalation point for significant fraud incidents, supporting root cause analysis, response planning, and remediation.
Develop and report on key risk indicators (KRIs) and performance metrics (KPIs) to monitor fraud trends and control effectiveness.
Deliver timely, data-driven insights to the VP, Chief Compliance Officer, CAMLO and Chief Anti-Fraud Officer and the Board Risk Committee.
Prepare reports and communicate to senior leaders and the Board on the status of the anti-fraud program, including key risks.
Design targeted training and awareness programs for high-risk areas and influence enterprise-wide fraud literacy initiatives.
Collaborate with stakeholders to embed fraud risk into new initiatives, products, and services.
Lead compliance support for regulatory audits and examinations (e.g., OSFI).

Bachelor’s degree in Business, Finance, Criminology, Law or related field
Advanced degree or professional designation preferred, such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)
Minimum 12 years of progressive experience in fraud risk management, fraud analytics, or internal audit within banking or financial services.
Proven ability to influence senior stakeholders in a matrixed environment.
Demonstrated expertise in managing complex fraud risks, including digital fraud, synthetic identity fraud, and third-party/vendor fraud.
Strong strategic thinking, analytical, and communication skills.

health insurance
dental
mental health
vision
short
and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada including holidays, vacation, personal, and sick days
full range of statutory leaves of absence

Director, Anti-Fraud Oversight

Key skills