Management of day to day Front Office and Breakfast Operations
Ability to maintain guest confidence through prompt and courteous communication with guests and associates
Execute highest quality of service to guests at all times
Complete scheduling for the department(s)
Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR
Monitor labor productivity
Participate in property MOD Program as needed
Train department in all duties and empowerment needed to reach top performance levels
Support the sales efforts of the hotel and in generating revenue opportunities

Successful Front Office hotel management experience is a must
Systems experience within the Marriott Brands is required, SpringHill Suites experience is preferred
Must be highly motivated, self-directed, with strong initiative and desire for achievement
Exceptional guest service skills required
Must possess strong computer skills
Excellent communication and presentations skills required

Front Office Manager – Rooms

Key skills