Lead and manage the operations of the Hub program while supporting field-based roles with various stakeholders
Collaborate cross-functionally with internal stakeholders to strategize for delivering a best-in-industry patient experience
Monitor volume trends and ensure adequate staffing is available to meet all patient service objectives
Manage project timeline/deliverables with all stakeholders while fostering collaboration and accountability
Act as a primary contact and subject matter expert for Hub services and program vendors

Bachelor’s degree within Business, Healthcare, or Life Sciences discipline required
A minimum of 8+ years’ relevant experience within the pharmaceutical/healthcare industry
At least 5+ years of Hub Services Program management, vendor management, and experience in a leadership role
Experience with copay support programs is required
Specialty pharmaceutical, nephrology, rare disease, REMs, Clinical experience preferred

Associate Director, Patient Support Services

Key skills