Consultant – Vendor Onboarding

Role Overview

• Lead vendors through the end-to-end onboarding process, from intake through go-live.
• Collect, review, and validate vendor documentation, rate schedules, and contract terms.
• Configure vendor profiles, pay formulas, labor and equipment rates, and compliance attributes in Track/myTrack.
• Interpret contract language related to rates, overtime, reimbursements, and billing rules to ensure accurate system setup.
• Perform data validation and testing to confirm vendors are transaction-ready prior to activation.
• Provide onboarding guidance and system training to vendors and client stakeholders.
• Respond to vendor and client questions related to onboarding, configuration, and early system use.
• Communicate onboarding status, risks, and dependencies to internal teams.
• Partner with Implementation, Operations, Support, and Technology teams to resolve issues and support go-live readiness.
• Contribute to process documentation and continuous improvement initiatives.
• Facilitate and ensure compliance of Track/myTrack daily settlement process via computer-based software.
• Utilize Track/myTrack reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections.
• Assign schedules and pay formulas within Track/myTrack for proper calculations of net billable hours.
• Manage daily business process within Track/myTrack to confirm settlement of charges within client’s ERP.
• Provide training to Supervisors and Vendors during onboarding and general maintenance.
• Manage user accounts/profiles and report filters, and other ad hoc administrative requests.
• Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance.
• Provide support for all Track/myTrack Platform issues that hinder operation of daily settlement process.

Requirements

• Degree level qualification (business or technical preferred) or 1 year of professional experience in finance, procurement, contractor management, IT or heavy industry
• Ability to provide standard training in one-on-one or group setting
• Ability to build and maintain effective working relationships with clients and internally in a team across functions
• Excellent verbal and written communication skills across various mediums
• Able to travel up to 50% and occasionally for extended periods of time
• Experience as a user of Track Software is preferred, but not required
• Three or more years of software consulting or experience supporting business applications
• Three or more years of experience in payroll, timekeeping, procurement, or contractor management
• Proficiency in the Microsoft Office suite (i.e. Outlook, Teams, Excel, Word, etc.)

Tech Stack

• ERP

Benefits

• All training for this role is provided on the job, in person, on Teams, and via MCi’s training platform Track/myTrack University.
• Ongoing development designed to expand experience both technically and practically.