Own the product vision and roadmap for customer onboarding and implementation software platforms, focusing on scalability, consistency, and time-to-launch.
Lead product discovery with internal users and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact product opportunities.
Translate user needs and business goals into clear product requirements, user stories, and success criteria for software systems and workflows.
Partner closely with Engineering and Product Design to break down complex configuration and deployment needs into intuitive, user-centered experiences.
Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment.
Communicate product direction, tradeoffs, and progress clearly to cross-functional stakeholders across Engineering, Sales, Customer Success, and Operations.
Define and track product success metrics, using insights to guide iteration and continuous improvement.
Support the rollout and adoption of new capabilities, ensuring solutions are usable, reliable, and scalable in real-world environments.

5+ years of Product Management experience, with a strong focus on building and scaling software products.
Experience owning products that support complex user journeys, such as, implementation or post-purchase workflows.
Familiarity with products that integrate software and physical systems is a plus, with the ability to reason through technical and operational constraints.
Proven ability to partner effectively with Engineering and Product Design to deliver high-quality, user-centered software solutions.
Strong problem-solving skills, with the ability to decompose ambiguous problems into clear product decisions and outcomes.
Comfort operating in a high-growth environment with evolving priorities and imperfect information.
Clear written and verbal communication skills, including the ability to articulate product strategy and tradeoffs.
A data-informed approach to roadmap planning, prioritization, and iteration.

Remote first work environment; we offer workplace flexibility
Participation in company wide discretionary bonus
Fifteen days of PTO plus twelve company holidays
Three days of paid Sick Leave and one floating holiday
Monthly device(s) reimbursement
Up to $2500/year reimbursement for eligible education expenses
We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
401(k) Plan with 4% employer contribution to help you plan for the future
Employee Referral Bonus
Charitable Program Match

Product Manager – Post Purchase Experience

Key skills