Patient Access Representative, ED Registration

Role Overview

• Registers patients presenting for visits
• Explains the registration process to patients and responds to patient questions
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day
• Assists patients with Kiosk check-in as needed
• Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results
• Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers
• Monitors patient waiting area for a smooth, efficient registration flow
• Advises patients of potential delays and takes steps to ensure a pleasant patient experience
• Responds to patient concerns and potential patient safety issues accordingly

Requirements

• High school degree or equivalent
• Associate’s degree preferred
• 1-3 years related work experience
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities