Assist in identifying opportunities to streamline workflows, eliminate inefficiencies, and improve service quality.
Conduct basic to intermediate-level data analysis and workflow mapping to evaluate current processes.
Apply process improvement tools and methodologies such as Lean, Six Sigma, or Kaizen to support project goals.
Prepare process documentation, including process maps, SOPs, and summary reports.
Participate in the implementation of improvement initiatives, monitoring progress and helping to resolve issues.
Track and report on the outcomes of process improvement efforts using defined metrics and KPIs.
Collaborate with senior team members, including the Sr. and Lead Continuous Improvement Partners, to drive alignment with organizational objectives.
Stay updated with industry trends and best practices in process improvement and operational excellence.

Relevant degree preferred; advanced degree desired.
2 or more years of relevant experience required.
Strong expertise in Lean and other process improvement methodologies, with a proven track record of delivering measurable results.
Exceptional project management skills, with the ability to lead complex, cross-functional initiatives from concept to completion.
Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively with individuals at all levels of the organization.
Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing business needs and priorities.
Willingness to travel.

Associate Continuous Improvement Partner – Operational Excellence

Key skills