Product Operations Manager

Role Overview

• Own feedback collection and tooling: Synthesize voice of customer across strategic and tactical channels, routing clear insights to the correct owners. Build and maintain systems for customer feedback, product analytics, and insights generation.
• Synthesize and provide customer insights: Surface patterns and opportunities from qualitative and quantitative data to inform product decisions
• Establish rigorous process to understand product use: Build reliable metrics, dashboards, and reporting systems, with explicit hypotheses to measure product success and impact
• Own the planning system and processes: Facilitate quarterly planning, roadmap alignment, and cross-team dependencies
• Establish and maintain product operating rhythms (Linear hygiene, ticket tracking, milestone planning)
• Streamline key decision points for product teams and impacted partners so decisions are timely and well‑informed
• Partner with Product Marketing and GTM leadership to own product launch coordination and execution across the organization
• Run Early Access and beta programs that validate hypotheses and improve product quality
• Maintain launch processes that let us ship with confidence and monitor impact in production
• Make clear to all of Onebrief what Product is working on, why it matters, and how it's going
• Be the “PM of PMs” who reinforces consistent, pragmatic practices so teams hit milestones and maintain quality bars.
• Maintain feedback databases, coordinate interviews, and ensure signals convert into decisions and backlog changes.
• Build durable pipelines for customer and application data, both qualitative and quantitative; curate and deliver intelligence to inform prioritization and design.

Requirements

• Bachelor's degree or equivalent experience
• 3+ years in product operations, product management, or program management in B2B/SaaS
• Secret clearance or higher; military, government, or national security experience preferred
• Track record building 0→1 processes and scaling them thoughtfully
• Experience embedded with product teams as an extension of product leadership
• Analytical strength translating qualitative and quantitative data into clear recommendations
• Experience with launch coordination, EAPs/betas, and customer feedback loops
• AI literacy and enthusiasm for leveraging modern tools to automate and improve product operations
• A bridge builder who connects strategy to execution and creates alignment across teams; comfortable creating structure amid ambiguity

Benefits

• Offers Equity