Product Operations Manager, WFE Platform & Services

Strategic Education, Inc is seeking an Associate Product Operations Manager for their Workforce Edge Platform and Services. This role involves developing expertise in platform capabilities, facilitating internal alignment on product functionality, and scaling business processes related to product and service delivery.

Responsibilities:

• Develop deep understanding of key platform features and functions, and business services
• Act as the Internal Subject matter expert for Education Benefit mgmt. platform and services, understanding how technical/process components work to communicate accurate expectations and feature details
• Responsible for internal training content related to WFE platform and services- serving as Subject Matter Expert on communications around features and functions tailored to specific use cases/role usage
• Internally, convey client(s) needs; partner with Sales, Advising, CSM’s, and Account managers, to understand prospect and current client perspectives. Participate in Client and Education Provider conversations as requested to understand client/provider needs and strategize functional solutions
• Contribute to overall product and user experience strategy considering client and user experiences and personas. Work cross functionally to inform product, design, content, and user experience strategy and roadmap

Requirements:

• 2+ years of relevant work experience which includes:
• 1+ years working in Product Operations, Sales Operations, Client Implementation, or similar outcome driven areas within a B2B SaaS based environment
• Experience using data to inform prioritization and decision making
• Experience working cross functionally across multiple levels of an organization with ability to effectively influence without authority
• Experience working in a fast-paced/agile environment
• Bachelor's degree or equivalent combination of education and experience
• Ability to understand business objectives and effectively translate those to program/platform requirements
• Ability to problem solve and proactively provide solutions, while factoring in economies of scale
• Excellent communication skills, with the ability to interact with a variety of stakeholders within different levels of leadership
• Build training, presentations and documentation that can be used to educate and instruct internal groups
• Highly adaptable with exceptional peer leadership, time management and facilitation skills and ability to pivot as business objectives change
• Analytic orientation, with ability to Collect, analyze and prepare feedback for action and improvement
• Must be able to travel occasionally should a business need arise
• offsite role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers
• Must be able to work more than 40 hours per week when business needs warrant
• Able to access information using a computer