Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
Identifying potential medication-related and health-related issues and escalating them to the pharmacist
Obtaining provider contact information to facilitate the delivery of clinical interventions
Obtaining patient information required for clinical interventions
Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
Accurate record keeping in Arine's software platform
Participating in process improvement meetings and team meetings to optimize workflows
Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
Preparing and mailing patient educational materials and other necessary items as needed
Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
Assisting with obtaining referrals and authorizations
Undertaking other assigned projects

A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant
NCMA/RMA/CMA, Behavioral Health Technician)
Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese. Must be comfortable speaking to patients in that language regarding their medications and healthcare
Ability to prioritize effectively and work in a fast-paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
A team player mindset with the ability to work independently
Ability to work 40 hours/week (Monday-Saturday up to 6pm Pacific Time)

Bilingual Clinical Support Specialist – Temp-to-Hire

Key skills