Sales Center Operations Manager

Role Overview

• Managing store operations and personnel to ensure activities are performed in accordance with company policies and procedures.
• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicates these objectives to the staff regularly.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customers on product selection, pricing, and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA), and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Aligns achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads, and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-trains on all areas of SSC operations: customer service, warehouse, and office administration duties.
• Assists where necessary.
• Recruits, hires, and manages SSC staff associates including daily support, direction, as well as ongoing performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies, including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Requirements

• HS diploma and 5+ years of relevant sales experience required
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
• 4 years of prior selling experience.
• Prior customer service experience is a plus.
• Minimum 2 years of previous management experience.
• Strong interpersonal skills, excellent written and verbal communication skills.
• Analytical aptitude, time management, and organizational skills.
• Proven training, teamwork, and leadership skills.
• Ability to “multi-task.”
• Demonstrated follow-up and follow-through skills.
• Must be proficient in MS Word, Excel, and PowerPoint.
• Must be Dal-Tile certified to operate powered industrial trucks.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement