Sales Center Operations Manager

Role Overview

• Managing store operations and personnel to ensure compliance with company policies and procedures
• Achieving revenue, budget and other business objectives for each fiscal year
• Developing business relationships with key customers
• Clearly defining goals and objectives for SSC personnel
• Providing leadership and direction in the pursuit of store objectives
• Communicating with customers to maximize market penetration
• Developing and implementing strategic plans
• Advising customers on product selection and pricing
• Analyzing and controlling expenditures
• Participating in the planning process for accurate sales forecasts
• Communicating the safety program goals and ensuring associates are trained
• Training, leading, and developing associates in various operational areas
• Recruiting, hiring, and managing SSC staff associates
• Managing store metrics to ensure performance
• Ensuring compliance with Human Resource policies

Requirements

• HS diploma and 5+ years relevant sales experience required
• Bachelor's degree in Business or related field and 1+ years of relevant sales experience
• 4 years prior selling experience
• Prior customer service experience is a plus
• Minimum 2 years previous management experience
• Strong interpersonal skills, excellent written and verbal communication skills
• Analytical aptitude; time management and organizational skills
• Proven training, teamwork, and leadership skills
• Ability to “multi-task.”
• Must be proficient in MS Word, Excel, and PowerPoint
• Must be Dal-Tile certified to operate powered industrial trucks.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement