About this role
Role Overview
- Provide direct support for organizational GIS systems and guide GIS architecture and solution design decisions.
- Develop, configure, deploy, and maintain ESRI COTS solutions, including Survey123, Field Maps, Collector, and Operations Dashboard.
- Serve as a high-level administrator for GIS systems, data, and ArcGIS Online environments.
- Perform hardware and software installations, relocations, testing, upgrades, and routine maintenance.
- Lead troubleshooting efforts for CADD/GIS hardware and software issues, resolving problems with minimal supervision.
- Coordinate with service and warranty vendors to resolve hardware-related issues and implement fixes.
- Track GIS software versions and upgrades and notify appropriate stakeholders of available updates.
- Develop and maintain system documentation, standards, procedures, and configuration charts.
- Create and deliver technical and functional training materials and effectively convey GIS concepts to users.
- Resolve IT helpdesk tickets and support phone and online issue reporting while maintaining accurate problem records.
- Maintain inventories of hardware, software, upgrades, and fixes across supported sites.
- Manage data backups and archives and support data recovery and retrieval as needed.
- Monitor system performance, availability, and data integrity.
- Communicate system status, risks, and issues to managers and project sponsors.
Requirements
- 2+ years of experience designing, configuring, and administering ESRI commercial off-the-shelf (COTS) products, including Survey123, Dashboards, and Field Maps.
- 2+ years of experience administering an ESRI ArcGIS Online organization.
Benefits
- Enjoy full benefits that cover everything from medical to dental, vision, and beyond.
- 401k
- Term life insurance
- Accidental death & dismemberment coverage
- Long-term disability
- Employee referral program
- Exciting events to show our appreciation.
- Training sessions and employee appreciation events