Manage the ServiceNow platform
Participate in daily scrums and related tasks
Handle general ServiceNow platform administration duties
Monitor health, usage, operations, and performance
Maintain understanding of enterprise and platform-level architecture
Manage patch and upgrade cycle of the platform
Oversee development pipeline and assist with update set promotions
Provide production support and assist with troubleshooting
Keep up to date with industry trends and developments for the administration and maintenance of the platform
Perform architecture design and reviews as required
Integrate data for reporting
Implement data governance policies and procedures

A DoD secret clearance or ability to obtain
10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
At least 3 years of experience focused on ServiceNow administration
Experience operating within cross-functional teams and groups
Must meet 8570 IAT Level II and/or 8140 DoD Cyber Workforce Compliance
Certified ServiceNow Administrator and/or Certified ServiceNow Developer
A strong interest in agile software development practices and experience delivering deployable software in short sprints.

ServiceNow Platform Administrator

Key skills