Lead the stand up and ongoing administration of a new ServiceNow instance
Configure core system settings including users, roles, groups, access controls, and system properties
Establish environment strategy across development, test, and production
Configure LDAP integration for user provisioning
Implement SSO authentication using SAML or OAuth
Install and maintain MID Servers
Configure standard out of the box workflows and module settings
Configure and administer Hardware Asset Management lifecycle settings
Configure Software Asset Management normalization and compliance features
Deploy and administer ITOM Discovery and CMDB population
Maintain CMDB data integrity and governance controls
Ensure alignment with ServiceNow leading practices
Develop and execute structured testing plans for platform changes
Support regression testing prior to releases and upgrades
Partner with stakeholders to coordinate user acceptance testing
Validate integrations including LDAP SSO and Discovery
Document testing results and ensure audit readiness
Maintain instance health, performance, and security
Manage role based access controls
Support upgrades and patching activities
Create documentation, standards, and runbooks
Establish governance and change management processes
Partner with IT, Security, Procurement, and Operations stakeholders
Establish update set and release management processes

ServiceNow Platform Administrator

Key skills