Partner with business leaders and Corporate Development through the diligence and integration process to define Twilio’s integration strategy.
Lead post-deal close integration and assimilation efforts of M&A at Twilio—functional, cultural, and operational—by facilitating and guiding a cross-functional team of workstream owners and ensuring key deliverables and KPIs are met.
Build an M&A Integration Operational Model, including developing governance structures, playbooks, change management and communications plans, and project team roles and responsibilities.
Interface with senior leadership, including VP, SVP level executives, to present strategic recommendations, secure resources, and set the broad integration agenda.
Establish regular governance updates, proactively identify and mitigate risks, leading KPI reviews and results and escalate critical decisions to business sponsors and executive leadership.
Cultivate communications and change management efforts for all stakeholders (including acquired company leaders) throughout the integration process to minimize disruption and maximize adoption.
Assess and incorporate integration best practices, learnings, and success metrics to continuously improve our M&A playbook and operational processes.
Support the project management of other workforce transformation projects as needed, which includes re-orgs, location expansion or consolidation efforts and people related projects as an outcome of our strategic workforce plan objectives.
Requirements
Minimum of 8 years of relevant experience, preferably at a leading technology company or startup, and a minimum of 3+ years hands on experience leading M&A integrations.
Exceptional project management and communication skills, the ability to track and manage complex processes, and a desire to lead multiple teams and multiple projects.
Experience working with, influencing, and presenting to business leaders. Highly developed business acumen and drive clarity and execution in ambiguous situations.
Capability to understand the business, and recognize areas of product and GTM integration, discuss product roadmaps, GTM strategy and engage with leaders to determine integration roadmaps and recommend approaches.
Capability to understand M&A integration approaches and engage with business leaders to understand the talent objectives with each deal.
Capability to drive continuous improvement by facilitating retrospectives, external learning and incorporating best practices and lessons learned into program improvements.