Director – M&A Integration

Role Overview

• Partner with business leaders and Corporate Development through the diligence and integration process to define Twilio’s integration strategy.
• Lead post-deal close integration and assimilation efforts of M&A at Twilio—functional, cultural, and operational—by facilitating and guiding a cross-functional team of workstream owners and ensuring key deliverables and KPIs are met.
• Build an M&A Integration Operational Model, including developing governance structures, playbooks, change management and communications plans, and project team roles and responsibilities.
• Interface with senior leadership, including VP, SVP level executives, to present strategic recommendations, secure resources, and set the broad integration agenda.
• Establish regular governance updates, proactively identify and mitigate risks, leading KPI reviews and results and escalate critical decisions to business sponsors and executive leadership.
• Cultivate communications and change management efforts for all stakeholders (including acquired company leaders) throughout the integration process to minimize disruption and maximize adoption.
• Assess and incorporate integration best practices, learnings, and success metrics to continuously improve our M&A playbook and operational processes.
• Support the project management of other workforce transformation projects as needed, which includes re-orgs, location expansion or consolidation efforts and people related projects as an outcome of our strategic workforce plan objectives.

Requirements

• Minimum of 8 years of relevant experience, preferably at a leading technology company or startup, and a minimum of 3+ years hands on experience leading M&A integrations.
• Exceptional project management and communication skills, the ability to track and manage complex processes, and a desire to lead multiple teams and multiple projects.
• Experience working with, influencing, and presenting to business leaders. Highly developed business acumen and drive clarity and execution in ambiguous situations.
• Capability to understand the business, and recognize areas of product and GTM integration, discuss product roadmaps, GTM strategy and engage with leaders to determine integration roadmaps and recommend approaches.
• Capability to understand M&A integration approaches and engage with business leaders to understand the talent objectives with each deal.
• Capability to drive continuous improvement by facilitating retrospectives, external learning and incorporating best practices and lessons learned into program improvements.

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave