Call Center Representative

Role Overview

• Respond to guest inquiries via phone, text, or other communication channels with professionalism and empathy.
• Schedule and confirm reservations while accurately maintaining guest records.
• Provide detailed information about our waxing services, products, and promotions.
• Handle guest concerns or complaints effectively to ensure a positive experience and brand loyalty.
• Maintain up-to-date knowledge of all services, products, and promotions.
• Collaborate with team members to streamline communication and enhance customer satisfaction.
• Perform data entry and maintain accurate records across booking and CRM systems.
• Uphold brand standards for phone etiquette and service excellence.

Requirements

• Proven experience in a customer service or call center role is required.
• Excellent spoken and written English with a clear, neutral accent.
• Strong communication, multitasking, and typing skills.
• Experience using booking systems, CRM platforms, and Excel (or similar tools).
• Organized, detail-oriented, and proactive in resolving customer issues.
• Able to work independently in a quiet, professional remote environment.
• A positive attitude and genuine passion for helping others.

Benefits

• 20 days of paid time off (PTO)
• U.S. public holidays observed