Key Accounts Coordinator

Role Overview

• Identify and cultivate business opportunities for Key Accounts by selling services, extended warranties, and value-added offerings.
• Maintain consultative relationships by providing guidance, information, and proactive support; identify cost-savings and new service opportunities.
• Maintain accurate sales opportunity and service order data in MEPPIs CRM and business systems.
• Prepare and present customer quotes, including RFP submission packages; follow up to close renewals, upsell service levels, and track customer budget cycles and close dates.
• Help improve Point of Sale and post-startup capture rates for extended warranties in coordination with the sales team.
• Ensure timely and correct invoicing for service contracts and extended warranties.
• Increase margins through strategic pricing, direct sales, and promoting MEPPI service quality.
• Coordinate third-party services for non-MEPPI equipment, negotiate costs, apply margin, quote, and close business.
• Record and report on lost opportunities to support continuous improvement.
• Compile data and prepare reports summarizing sales, service performance, and customer insights.
• Coordinate services with customers, technicians, authorized service providers (ASPs), and vendors.
• Create and manage service orders for parts, labor, commissions, billable service, and contract maintenance.
• Generate and process paperwork to ensure proper payment for service provider work.
• Create and process parts orders associated with field service activities.
• Ensure preventative maintenance is scheduled and completed on time for all active service agreements.
• Answer customer calls and written inquiries about field services, providing timely and accurate support.
• Update procedures and work instructions as required for process accuracy and compliance.
• Work with Finance to set up new customers and service providers.

Requirements

• Associates degree in Business or related discipline
• 3-5 years of experience in inside sales, telephone sales, customer service, or collections, or equivalent education and experience
• Intermediate knowledge of selling services
• Basic knowledge of UPS products and the UPS industry
• Advanced interpersonal, communication, and presentation skills
• Ability to work effectively in a team environment and balance multiple projects simultaneously
• Strong organizational skills and customer-centric mindset
• Advanced computer skills with MS Office
• Proficiency with ERP/MRP and CRM systems

Tech Stack

• ERP

Benefits

• Comprehensive Health Coverage : MEPPI pays 90% of medical, dental, and vision plan costs.
• Retirement Plans : 401(k) plan with up to a 4% company match.
• Generous Paid Time Off : Begin earning vacation after 90 days, plus 12 paid holidays annually.
• Career Development : Access to training programs, continuing education, and professional development support.
• Exclusive Employee Perks : Profit sharing, 24/7 access to the Warrendale, PA fitness center, and participation in MEPPIs Wellness Program.