Senior Client Executive

Role Overview

• The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business relationships with a portfolio of large, multi-million dollar clients from a strategic and consultative perspective.
• Serving as the primary contact for the client’s executive and/or senior level managers.
• Responsible for managing and growing the overall relationship with key senior-level decision makers and influencers at assigned clients to create customer loyalty and increase revenues.
• Leverage our solutions to maximize client’s growth and profitability, utilizing various company resources to ensure client satisfaction, retention and increased profitability.
• Establish and maintain effective relationships with key senior executive and operational decision makers by proactively meeting on-site with clients.
• Understand the politics of client’s organization in order to appropriately influence decision makers.
• Understand business problems, strategic objectives, competitive standing, and critical success factors to determine the best solutions.
• Utilize consultative approach to demonstrate our desire to maximize client’s growth & profitability.
• Develop and document an Account Plan at least annually that includes the integration of other defi SOLUTIONS business units, establish a course of action to accomplish specific goals, and coordinate Account Plan with other business units.
• Develop a plan to secure timely Service Agreement Renewals. Monitor client satisfaction, facilitate improvement as needed, and regularly stay in touch with client’s key stakeholders.
• Leverage industry trends and defi SOLUTIONS competition knowledge to demonstrate defi SOLUTION’s value proposition.
• Understand and promote defi SOLUTIONS capabilities, solution sets and match those with client’s needs, ensuring that defi SOLUTIONS increases wallet share with each client.
• Ensure a fair return on defi SOLUTIONS' services rendered by following up on any client receivables and negotiating a fair resolution on any items in question.

Requirements

• Bachelor’s degree required.
• Relevant equivalent work experience may be substituted for degree requirement.
• Lending technical experience.
• Minimum 5 years of experience in auto finance lending, software, or professional services.
• Minimum 3 years of experience managing and growing relationships with large/complex financial organizations.
• Additional special training in banking is highly desirable.
• Knowledge of defi systems is helpful.
• Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable.
• Proven ability to interface with high level senior management or executives and requires minimal supervision and direction.
• Competitive sales renewal ability.
• Proven track record in attaining/exceeding of quota based metrics.
• Strategic account planning experience required.
• Strong presentation skills.
• Excellent communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key defi messages.
• Demonstrated leadership coupled with strong business acumen.
• Requires ability to influence at multiple levels internally and externally to accomplish business goals.
• Travel is required.
• Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook.
• Travel required: Up to 50% travel.

Benefits

• N/A