Develop and implement a comprehensive intake process for program and project requests, ensuring alignment with organizational goals and resource availability.
Establish portfolio management practices, including tracking, reporting, and ongoing prioritization of initiatives to maximize impact and efficiency.
Lead high-profile, cross-functional projects, ensuring timely delivery, effective stakeholder engagement, and achievement of defined objectives.
Oversee and enhance process documentation standards, ensuring consistency, accuracy, and accessibility across all team outputs.
Lead and develop a team of Program and Process Delivery associates, fostering a collaborative and high-performance culture.
Partner with senior leadership and stakeholders to identify opportunities for process improvement and strategic alignment.
Monitor and report on key program metrics and performance indicators, providing actionable insights and recommendations.

Bachelor’s Degree
8 or more years of program delivery, project management and/or process improvement
3 years or more of management experience
Experience managing large scale projects/initiatives in a fast-paced environment
Ability to manage stakeholders and hold them accountable for deliverables
Ability to manage multiple initiatives and navigate competing priorities
High level of business acumen
Exceptional relationship building and communication skills
Strong knowledge of Microsoft Office XP products (Word, Excel, SharePoint)
Excellent communication skills, both oral and written.
Master's Degree (Preferred)
Knowledge and/or experience within the Stars Organization, Risk Adjustment and/or Provider (Preferred)
PMP or CAPM Certification (Preferred)
Lean or Six Sigma certification (Preferred)

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities

Health Quality and Stars Director – Program Delivery

Key skills