About this role
Role Overview
- Serve as the primary intake point for new ER cases
- Conduct administrative elements of ER investigations
- Ensure timely and accurate documentation
- Lead Tier 1 and Tier 2 investigations
- Prepare objective summaries, timelines, and findings for review
- Partner with leaders to ensure alignment
- Provide coaching to leaders on documentation practices
- Support Senior Advisor with higher-tier cases
- Guide leaders on consistent application of progressive corrective action
- Support the creation and delivery of performance documentation
- Maintain accuracy of ER data, tagging, and categorization
- Assist with auditing cases
- Support development and rollout of ER training
Requirements
- Serve as the primary intake point for new ER cases
- Assessing urgency, risk level, and required routing
- Conduct administrative elements of ER investigations
- Ensure timely and accurate documentation
- Lead Tier 1 and Tier 2 investigations
- Prepare objective summaries, timelines, and findings
- Partner with leaders to ensure alignment
- Provide coaching to leaders on documentation practices
- Support Senior Advisor with higher-tier cases
- Guide leaders on consistent application of progressive corrective action
- Support the creation and delivery of performance documentation
- Maintain accuracy of ER data, tagging, and categorization
- Assist with auditing cases
- Support development and rollout of ER training
- Contribute to dashboards and reporting metrics
Benefits
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance