Customer Service Representative

Role Overview

• Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution.
• De-escalates calls and provides caller education.
• Follow-up, resolve, and document issues in a timely manner.
• Route inquiries needing further investigation to the appropriate department.
• Conduct routine research as needed.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.

Requirements

• High School Diploma or GED (Required).
• One (1) year of previous customer service experience (Required).
• Experience with MS Office or other computer platforms (Required).
• Two (2) years of college level courses or two (2) years’ work experience with phone related customer service.
• Healthcare, benefits, call center, claims processing or Facets experience.

Benefits

• Twelve weeks of paid virtual training (100% attendance required).
• Work from home, full time (40-hour week).
• A one-time pre-tax allotment of $500 towards home office furniture.
• Comprehensive benefits package designed to promote health and well-being.
• Employer matched 401k.
• Pension equity plan.
• Healthcare benefits starting day one.
• Generous PTO policy plus two floating holidays.
• Tuition assistance for undergraduate and graduate classes.
• Opportunities for RISE recognition.