VIP Customer Support Representative

Role Overview

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;
• Act as the main point of contact for assigned high-value clients;
• Build and maintain strong, long-term relationships;
• Handle inquiries, issues, and escalations for different brands within the company;
• Adapt communication style and service standards according to each brand’s guidelines;
• Maintain deep knowledge of each brand’s products, services, and promotions;
• Demonstrate flexibility with schedules and workload;

Requirements

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
• English proficiency at an Intermediate level or higher;
• Spanish proficiency at an Advanced level or higher;
• Brazilian Portuguese proficiency at an Advanced level or higher;
• Knowledge of sales principles and methods;
• Able to maintain customer confidentiality.

Benefits

• Provide personalised, high-quality support to VIP customers across multiple brands;
• Meet KPIs related to response time, customer satisfaction, and retention.