Competent point of contact for users and IT staff from our customers' PACS teams on technical questions related to the use of our image data management solutions
Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications
Technical resolution of incidents in 2nd-level support for our archive applications and on frontend servers
Analytical approach: perform root-cause analyses and work across departments to resolve incidents
Monitor services and applications on internal and customer systems
Responsible for operating and managing the archive applications in our data centers
Actively contribute to the continuous improvement of our support and operations processes

Completed vocational training or degree in computer science or comparable qualification
Solid knowledge of clinical IT, especially PACS systems and communication standards such as DICOM, IHE and HL7
Preferably practical experience with Windows Server, SQL databases and archive systems
Strong communication skills and service-oriented mindset
Enjoy working directly with customers
Very good German language skills (at least C1 level) and good English skills

A collegial, appreciative and motivating working environment that supports each other and celebrates successes as a team
Plenty of scope to implement your own ideas
Meaningful work: you directly contribute to optimal patient care – a role with real impact
The opportunity to contribute to innovative MedTech and HealthTech solutions
Flexible working time models: full-time or part-time from 30 hrs/week
Short decision-making paths and agile working methods
A permanent position with attractive compensation

Customer Support Engineer – MedTech

Key skills