Key skills
CommunicationCollaborationAccount ManagementSales
About this role
Role Overview
- Serve as a key point of contact for customers product queries
- Understand customer requirements to develop effective solutions in collaboration with internal teams.
- Deliver support on systems and software to end users.
- Build and maintain strong customer relationships to support the Account Management team by identifying upsell or cross-sell opportunities through ongoing client engagement
- Work closely with the Account Management teams to onboard new customers and define project requirements.
- Support the Account Management team by identifying upsell or cross-sell opportunities through ongoing client engagement.
- Manage projects/queries from initiation to completion, ensuring all deliverables meet quality standards and customer expectations.
- Monitor the support desk system to ensure timely and satisfactory responses to customer queries, identifying and escalating blockers where necessary.
- Identify opportunities for service improvements and feed into the continuous improvement process.
Requirements
- Experience in Customer Support, ideally within software, data, e-cataloguing, or the automotive aftermarket sectors.
- Strong technical knowledge of automotive systems, vehicle diagnostics / mechanical, or related automotive technologies.
- Strong IT literacy and confidence in working with digital tools and systems.
- Proven ability to prioritise, plan and manage multiple workstreams simultaneously.
- Excellent communication skills, written and verbal.
- Able to work independently and also contributing as part of a collaborative team.
Benefits
- Generous base salary bonus structure based on your own performance, & company car allowance
- Hybrid working
- 25 days annual holiday (rising to 30 days with length of service)
- Birthday day off
- Life Assurance (4 x life assurance cover from Day 1 of employment)
- Group pension scheme
- Employee Assistance Programme
- Employee discount scheme
- Health cash plan (Medicash)
- Cycle to Work, Gym Discounts and more
- Comprehensive product training and ongoing support from the Head of New Sales
- UK, Management Team, and the wider Haynes Group team