Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff.
Oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters.
Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department.
Serve as communication liaison/resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues.
Develop, implement, and monitor customer service standards for agency-level staff.
Plan, direct, and coordinate the activities of an Underwriting unit
maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost.
Supervise and direct the work activities and risk analysis of underwriters.
Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching.
Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction.
Develop, implement, and monitor customer service standards for the Field Force.
Initiate communication to address and resolve technical problems with field management.
Recommend and implement improved service strategies/standards to address work efficiencies.
Requirements
Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience
People management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements.
Previous life underwriting experience is strongly recommended.
Track record of obtaining results.
Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management.
Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives.
Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition.
Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees.
A minimum of seven years of operational experience is strongly recommended.