Life Underwriting Manager

Role Overview

• Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff.
• Oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters.
• Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department.
• Serve as communication liaison/resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues.
• Develop, implement, and monitor customer service standards for agency-level staff.
• Plan, direct, and coordinate the activities of an Underwriting unit
• maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost.
• Supervise and direct the work activities and risk analysis of underwriters.
• Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching.
• Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction.
• Develop, implement, and monitor customer service standards for the Field Force.
• Initiate communication to address and resolve technical problems with field management.
• Recommend and implement improved service strategies/standards to address work efficiencies.

Requirements

• Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience
• People management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements.
• Previous life underwriting experience is strongly recommended.
• Track record of obtaining results.
• Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management.
• Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives.
• Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition.
• Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees.
• A minimum of seven years of operational experience is strongly recommended.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities