Director of Operations

Role Overview

• Lead operations for multiple Primary Care clinics across the U.S.
• Drive start-up and implementation of new service lines, ensuring seamless integration with existing operations.
• Oversee budgeting, forecasting, reporting, and auditing.
• Develop and maintain strategic plans to support organizational growth and sustainability.
• Ensure systems are in place to evaluate performance against NIVA Health objectives.
• Monitor compliance with OSHA, HIPAA, and all state/federal regulatory requirements.
• Establish, update, and enforce standard operating procedures (SOPs) and protocols.
• Stay informed of industry trends, regulatory changes, and potential risks/opportunities.
• Coordinate cross-functional collaboration with clinical, HR, IT, and finance teams.
• Provide strong leadership across geographically dispersed teams.
• Partner with HR in recruitment, performance management, and employee relations.
• Promote a culture of accountability, ownership, and continuous improvement.
• Mentor and coach staff to achieve professional development and departmental goals.
• Communicate effectively with clinic managers and executive leadership to align priorities.
• Ensure systems are in place for quality monitoring and clinical risk management.
• Conduct audits on compliance, service delivery, and infection control.
• Oversee credentialing and billing-related compliance for all service lines.
• Develop and enforce policies that align with clinical and non-clinical regulatory standards.
• Partner with HR and Compliance to address outcomes, risks, and performance issues.
• Complete other duties as assigned at the discretion of management.
• The duties listed are illustrative and not exhaustive.

Requirements

• Proven operational leadership experience and successful track record in multi-clinic, nationwide healthcare organizations.
• Demonstrated success in start-up and implementation of Primary Care service lines.
• Strong knowledge of billing practices and revenue cycle management.
• Experience with strategic planning, business acumen, and employee relations.
• Ability to oversee compliance, audits, and quality initiatives.
• Detail oriented and ability to juggle multiple projects.
• Excellent communication, organizational, and leadership skills.
• Knowledge of regulatory agencies and standards that govern primary care practices.
• Bachelor’s Degree or above in Healthcare Administration is highly desirable.
• 10 years experience managing Primary Care clinics
• Flexibility to travel (Required)

Benefits

• Competitive salary starting at $90
• $100k per year, plus performance-based bonus opportunities.
• A supportive and collaborative work environment.
• Opportunity to make a meaningful impact in a growing organization focused on wellness and regenerative care.
• Comprehensive Benefits: Health, dental, vision, life, paid time and holidays, 401k plan with employer matching and more.
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance