Spare Parts Operations

Role Overview

• Build and maintain optimised stock spares levels to defined quantities and standards.
• Create and manage spare parts orders in SAP and Service CRM platforms.
• Ensure accurate and complete order entry by identifying and resolving errors, missing data, and system-related issues.
• Provide customer support for spare parts orders by maintaining customer data, communicating pricing information, and resolving order-related issues to ensure smooth order processing and delivery.
• Implement actions to increase usage of the spareparts ordering platforms across the extended customer base.
• Track and report spare parts performance by customer category, including sales and gross profit.
• Implement actions to drive increased adoption of the spareparts ordering platforms to support business and management decisions.
• Manage spare parts supply from external vendors by keeping vendor data up to date, coordinating payment terms with finance, and ensuring seamless collaboration between suppliers and internal teams.
• Contribute to IT and system integration projects related to spare parts processes; collaborate with project teams to ensure smooth implementation and process alignment, while supporting system testing, validation, and user adoption of new solutions or enhancements.
• Ensure that local operations stay aligned with the central European team and that customers get the right parts on time, even if substitutions are required.
• Provide support on ad hoc requests and reports.

Requirements

• BA in Business Administration or similar field.
• Up to 3 years of proven experience in a similar role.
• Working knowledge of MS office and good working knowledge of the English language.
• Experienced with CRM systems for order and customer management.
• SAP experience will be a plus.
• Strong organisation skills and ability to prioritise and co-ordinate tasks efficiently with moderate supervision.
• Customer-focused, patient, flexible and committed.
• Able to represent the company to stakeholders and customers in a professional manner.
• Proactive thinking but also willingness to learn and work as part of a team.
• Must display a high level of accuracy in work assignments, detail-oriented.

Benefits

• Be part of an enthusiastic and passionate team.
• Work experience in an international leading company.
• Great opportunity to leverage and develop your business knowledge and skills.
• Competitive Salary Package and Annual Performance Bonus.
• Comprehensive Private Health Insurance.
• Private Pension Plan.
• Ticket restaurant Card.
• Special Employee Offers and Discounts.
• Hybrid Way of Working: a mixture of office-based and remote working.