Senior Analyst, Partnerships Systems Operations Tech Stack

Role Overview

• Support global roadmap, optimization, and evolution of Partnerships Operations systems, with a focus on scalability, data integrity, and user experience.
• Partner with cross functional teams to design, launch, and enhance innovative tools that support partner programs, partner lifecycle workflows, and co selling/co marketing motions.
• Gather business requirements, translate needs into user stories, collaborate with technology teams, and support end to end testing and deployment of enhancements.
• Drive adoption, training, and user enablement for PRM, partner portal, and partner ops systems.
• Provide technical and operational support across partnership tools including onboarding, deal registration, partner program management, partner communications, and performance tracking.
• Support and evolve a modern Partnerships Tech Stack, including: o PRM platforms (Salesforce PRM, Impartner, Allbound, etc.) o Account mapping and ecosystem tools (e.g., Crossbeam, Reveal, PartnerTap) o Partner onboarding/workflow platforms o Partner experience portals o Integrations across CRM, partner data, and co selling systems
• Partner with Partnerships Enablement team to drive operational tasks tied to partner lifecycle activities, program updates, and portal-driven processes.
• Conduct regular quality checks and data audits across partnership systems to ensure consistent, accurate, and actionable data.
• Investigate and resolve system issues, data discrepancies, and user inquiries in alignment with Systems Ops processes.

Requirements

• BS/BA degree or equivalent combination of education and experience
• Experience as a business analyst, product owner, systems analyst, consultant, or similar role supporting operational systems
• Demonstrated expertise supporting or implementing CRM/PRM systems and partnership operations platforms
• Hands on experience with Partner Relationship Management tools (Salesforce PRM, Impartner, Allbound, etc.)
• Familiarity with account mapping tools such as Crossbeam, Reveal, or similar partner ecosystem platforms
• Understanding of partner ecosystem operations: onboarding, deal registration, partner segmentation, program tiers, incentives, and co selling workflows
• Strong analytical problem-solving skills with a detail oriented and results driven approach
• Excellent written and verbal communication skills
• Ability to work independently and maintain confidentiality
• Proficiency in Microsoft Word, Excel, and PowerPoint; Visio is a plus

Benefits

• Health insurance
• Retirement plans
• Professional development