Key skills
ShopifySAPPhotoshopCommunicationTime Management
About this role
Role Overview
- Review and process online orders, including handling cancellations and performing fraud checks
- Coordinate return and exchange requests
- Upload orders to ShippingEasy and oversee expedited fulfillment
- Provide customer support via email and phone regarding orders, returns, and shipping concerns
- Maintain and update product listings across platforms
- Assist with basic bookkeeping tasks, including invoicing and credit memo processing
Requirements
- 1–2 years of experience in e‑commerce or administrative support
- Hands-on experience with Shopify and SAP Business One
- Customer service experience via email and phone (returns, cancellations, etc.)
- Basic photo editing skills (Photoshop or similar tools)
- Strong Excel and data-entry capabilities with high accuracy
- Experience managing and optimizing product listings (copywriting & SEO)
- Familiarity with bookkeeping processes
- Excellent organizational and time management abilities
- Attention to detail and accuracy
- Ability to multitask and work independently
- Strong communication skills and a customer-focused mindset.