Customer Operations, Disputes Specialist

Role Overview

• Using a full set of tools to investigate and build a timeline of a customer's dispute or complaints claim.
• Investigate, analyze, and resolve customer complaints and disputes in a professional and empathetic manner.
• Making fair decisions based on your high quality investigation.
• Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums.
• High competency and awareness of the banking regulations within the US.
• Recognizing emerging trends in customer feedback and communicate this information to your Team Manager.

Requirements

• Experience in Card Payment Dispute (CPD) investigations
• Willingness to work hours between: 9 am
• 6pm EST or PST Monday-Friday
• Willingness to work on rotational shifts
• Strong customer service skills with the ability to handle complex inquiries
• Comfortable working in a fast-paced environment
• Comfortable with ambiguity and able to work independently
• Demonstrating organizational skills to navigate multiple systems while effectively communicating with customers

Benefits

• Great Health, Dental and Vision Insurance
• Stock Options
• Generous 401k with 4% employer match
• 32 days of vacation per year
• Maternity / Paternity leave
• much more, see our full list of benefits