Senior Manager, Regional Parts Support

Role Overview

• Provide day-to-day support to branches in managing forward-stocked inventory.
• Conduct onsite support visits as needed to troubleshoot operational issues, validate processes, and reinforce warehouse standards.
• Manage inventory movements within the region, including transfers, replenishment flows, and optimization of stock levels.
• Maintain alignment with warehouse management processes, including physical inventory handling, cycle counts, receiving, scanning, and stock transport orders.
• Support the buildout and implementation of the regional warehousing strategy, ensuring alignment with broader CHVAC parts transformation initiatives.
• Partner with warehouse, operations, and digital teams to deploy standardized processes and systems across locations.
• Ensure inventory is systematically and physically accurate across all regional stocking points.
• Support cycle count programs, discrepancy resolution, and root cause analysis.
• Maintain reporting for CCS parts, ensuring timely, accurate insights into inventory levels, accuracy, adjustments, and regional trends.
• Monitor and improve key KPIs including inventory accuracy, time to resolve discrepancies, and branch operational adherence.
• Surface trends, risks, and required corrective actions to regional operations leadership.
• Partner with operations, finance, and SIOP teams to drive branch and region-level inputs for the Parts Forecast.
• Provide insights on usage, demand shifts, stocking levels, and field feedback to inform accurate demand planning.

Requirements

• Bachelor’s Degree
• 5+ years of experience in parts operations, branch/warehouse management, inventory control, or regional operations support
• Master’s degree in Supply Chain, Business, Operations, or related field (preferred)
• Experience working within HVAC, aftermarket parts, industrial services, or multi-branch service organizations (preferred)
• Prior leadership experience implementing forward-stocking models, regional stocking strategies, or multi-tier distribution networks (preferred)
• Familiarity with SIOP/S&OP processes, including contributing to regional or branch-level parts forecasting (preferred)
• Proficiency with ERP, WMS, or inventory systems such as SAP, along with scanning technologies or digital warehouse tools (preferred)
• Experience supporting digital enablement or standardization initiatives across multiple markets (preferred)
• Certifications such as APICS CPIM/CSCP, Lean, Six Sigma, or equivalent operational excellence credentials (preferred)
• Strong working knowledge of inventory movement processes, including cycle counts, receiving, scanning, replenishment flows, and stock transport orders (STOs)
• Demonstrated experience supporting multi-site operational environments, including field branches, service teams, and warehouse operations.
• Proven ability to ensure inventory accuracy, conduct discrepancy resolution, and lead root-cause analysis.
• Strong analytical skills for monitoring KPIs, trend identification, and driving corrective actions.
• Ability to partner across operations, supply chain, warehouse teams, and digital groups to deploy standardized processes and tools.
• Ability to manage multiple regional priorities, travel to branches as needed, and operate independently.

Tech Stack

• ERP

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance