Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department
Respond promptly to customer inquiries through various channels, including phone, email, and chat
Work proactively to resolve customer issues and provide timely solutions
Coordinate communication with customers and associates
Serve as a customer experience resource for other associates
May be responsible for some warehouse and inventory tasks
Maintain accurate and organized records of customer interactions and resolutions
Provide basic analysis and apply knowledge from experience or standard procedure to solve problems
Perform other duties as needed

Bachelor’s degree in a related field or equivalent education and/or experience
0-2 years’ relevant experience or equivalent education and/or experience
Applies conceptual knowledge of the theories, practices, and procedures within a discipline
Excellent communication, problem solving, and organizational skills
Able to multitask, prioritize, and manage time effectively
High level of integrity and discretion in handling sensitive and confidential data
Proficient using Microsoft Office Suite products

Senior Customer Experience Coordinator

Key skills