Responsible for the complete Benefit Verification or Case Management oversight of a group of Programs including strategic planning, reporting, maintaining, staffing, and performance management.
Ensures that all processes and procedures are completed and quality standards are met including project timelines, action item reports, etc. are completed and distributed.
Develops programs that meet the needs of the organization and tracks progress against stated goals or milestones.
Develops and tracks to ensure that program activities follow organizational standards and any relevant external regulations.
Responsible for hiring, mentoring, developing, monitoring performance and or terminating team members on an ongoing basis consistent with Company guidelines.
Responsible for providing feedback to direct reports on an ongoing basis and through annual performance reviews.
Identifies product training opportunities for team members to ensure the team has a good understanding of company offerings and operational requirements.
Develops operational solutions for complex programs including assisting in developing internal process flows.
Ensures teams are engaging and communicating with internal support teams to complete client deliverables and manage expectations.
Coordinates internal activities and communicates status among various stakeholders – Client vendors, ConnectiveRx vendors and resources.

Bachelor’s degree or equivalent experience (14 years) required in Business, Marketing or Communications
PMP certification and/or Six Sigma certification a plus
10+ years Pharmaceutical or related healthcare industry experience
Extensive access support operational and execution experience, preferably with a range of specialty products
Experience leading a team
Advanced skill level in MS Excel, Word, PowerPoint and Access

Director, Patient Support – Hub Services

Key skills