Director, Patient Support – Hub Services

Role Overview

• Leads a group of Managers and Supervisors, who lead a team of Benefit Investigations Specialists or Case Managers
• Responsible for planning and executing client programs and managing client deliverables
• Oversees and develops Managers, Patient Access
• HUB who have various levels of experience in program/project management in the healthcare industry
• Mentors Patient Support Managers and provides strategic input to management issues
• Ensures SOP’s and KPI’s are followed and measured through Client and Benefit Investigation Specialist Scorecards

Requirements

• Bachelor’s degree or equivalent experience (14 years) required in Business, Marketing or Communications
• 10+ years Pharmaceutical or related healthcare industry experience
• Extensive access support operational and execution experience, preferably with a range of specialty products
• Experience leading a team
• Advanced skill level in MS Excel, Word, PowerPoint and Access
• PMP certification and/or Six Sigma certification a plus

Tech Stack

• PMP

Benefits

• Opportunities for a bonus (or commissions)
• Medical, dental, vision, life, and disability insurance
• 401(k) plan with employer contributions where applicable
• Flexible paid time off (PTO) policy covering sick days, personal days, and vacations
• Eight standard company holidays and three floating holidays annually