Key skills
ServiceNowSplunkDatadogDynatraceJiraConfluence
About this role
Role Overview
- Leads the creation of a comprehensive end-to-end detailed solution
- Overall accountability for technical design and delivery of the System Design Specification (SDS)
- Provides technical expertise and guidance to others in a lead capacity
- Works autonomously on a diverse range of activities (e.g. design, support of technical business solutions)
- Acts as an internal expert resource in the exchange of technical information for project teams
- Provides technical insight and recommendations to the business and/or outside vendors
Requirements
- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 7+ years related experience
- 5+ years of experience with monitoring tools: Dynatrace, Datadog, Splunk
- Strong incident response, debugging, and problem-solving skills using tools such as ServiceNow
- 5+ years of experience working with clients during incident triage activities
- 5+ years of experience working with cross-functional teams using tools such as PowerBI, Confluence, Jira
- Background in security, compliance, or regulated environments
- Experience supporting 24x7 production systems with on-call rotations (PagerDuty)
- Experience acting as team lead, mentor for junior team members
- Financial Services, Credit Cards domain experience will be an asset
- Experience of Testing and DevOps environment will be an asset
Tech Stack
- ServiceNow
- Splunk
Benefits
- Health insurance
- 401(k) matching
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and reward recognition