Responsible for understanding and effectively maintaining core infrastructure production environment.
Maintain core infrastructure environment including installation, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment.
Assist with maintenance and support of enterprise backup and recovery solutions.
Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure.
Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise.
Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions.
Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested.

Minimum two-year postsecondary degree with technical focus.
Training and/or successfully passed certificate exams in Cloud foundation, CompTIA A+, CompTIA Server+ or equivalent.
Two years' experience with server installation, management, and configurations.
Administration experience in several technological disciplines including but not limited to Microsoft products, Active Directory, server management, VMware, VDI/Citrix, and Commvault.
Must have working knowledge of hyper-converged infrastructures, Linux operating systems, scripting languages, and tools.
Must be familiar with Agile concepts and practices.
Experience with SCCM and/or Intune, ServiceNow, Azure DevOps, and VMware preferred.

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Infrastructure Support Analyst I, II, III, Senior

Key skills